We ship all domestic (U.S.) orders by USPS Priority Mail, and we use USPS Flat Rate Priority Mail wherever and whenever possible. This way, we can insure delivery within 2-3 days of your order's ship date.
Most in-stock items will be shipped on either Tuesday or on Friday; however, some orders may take longer if the item is being re-stocked. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.Due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.
*Please note that occasionally items may be temporarily out-of-stock or backordered.
PLEASE NOTE that all international orders will be shipped by USPS
International First Class Air.
Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of your order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Returns are accepted within 30 days of the date of purchase for a full 100% refund to the credit card used for the original transaction. All returns must be sent in the original package; in the same condition it was received. Damaged or defective material will only be accepted when accompanied by an authorization (by email) previously issued by Heart of Croatia Gifts.
Defective or damaged materials will be exchanged with the same material at no additional cost, as long as we are informed within 24 hours of delivery. All materials will be inspected to determine whether the item appears defective.